Should You Answer a Customer’s Question About the Competition?

I saw this come up in a Travel blog (Disney vs. Universal). Should employees of one be allowed or banned from answering a question asked about the other? And thought it could easily relate to our business as well since it comes up for us at least a couple of times a week. Now obviously…

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Competitor Comparison

Do a Competitor Comparison Chart to see where your business stands in your market. First list who your competitors are by name and address. Do they compete with you in just one area, for just one service or type of customer? Do you only have competition with one other business for one service by five…

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