Posts Tagged ‘customer satisfaction’
Today is National “Get To Know Your Customer Day”
I bet you did not know there was a “Get to Know Your Customer Day”. Well neither did I. It is actually observed annually on the third Thursday of each quarter (January, April, July, October) not just once a year. But this is a good time to mention something you should be trying to do…
Read MoreEight Ways to Build Customer Trust and Loyalty
Everyone knows the way to build a business is through loyal customers, repeat business, and referrals. But how do you know you will get these when you first work for a new customer? Here are eight ways to make it almost foolproof. 1. Be a knowledgeable professional Customers tend to trust contractors who are serious…
Read MoreReferral Programs & Why They Work
Word-of-mouth is the best advertising. Although this is a familiar saying, most contractors do not use the very people who create the best word-of-mouth advertising – satisfied customers. It’s important that once you have satisfied your customer you then learn how to use this satisfaction for referral and/or reference programs. You can literally turn their…
Read More
